Can't change email

[umer123]

"You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before"

I get this error message. Trying to change email and transfer the account to someone else. please help

[Sabrina_B]

Hi @umer123 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with your email address. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina