Virgin Media Community

[dnpark38]

I want to use a different bank account for the direct debt but the my account on the web but it doesn't have the function .

How do I do it please?

[BenMcr · Accepted solution]

Try going here and clicking on 'Manage your Direct Debit'

https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/billing

[dnpark38]

I just tried the link on bottom of that page and it doesn't work.

[dnpark38]

Tried again and it worked 🙂

Thanks

[Beth_G]

Hi dnpark38,

Thanks for your post. I'm pleased to hear you were able to update your bank details online in the end. If you need help with anything else, you know where we are 🙂

Kind regards

[whoever]

There is no "Manage your Direct Debit" link to click on. 

[Kain_W]

Apologies for that whoever,

Welcome to the community.

To clarify do you have a direct debit set up on the account?

Let us know,