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clbaft
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Can't cash refund cheque

First of all, why are we doing cheque refunds in 2022 when you have our bank account details ? Second of all, I'm having trouble cashing it as the bank requires a picture of the front and the back of the cheque. The letter I've received is blank on the back and the app will not even take the photo. Please advise

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Vikki_M
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Re: Can't cash refund cheque

Hi @clbaft
 

Thank you for your post and welcome to our community. 

 

You will need to take a picture of the front and back.

 

The back will be black, however you will need to send a picture of that also.

 

With regards to not being able to take a picture, are you referring to your bank app?

 

Please pop back to us when you can. 

 


 

 

Vikki - Forum Team


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