• 2
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Can't cancel

Hi - I know there are similar questions but I do not seem to be able to cancel my contract.

It has been 3+ hours and they keep passing me from person to person.


0 Kudos
  • 3.95K
  • 634
  • 872
Community elder
Message 2 of 2
Flag for a moderator

Re: Can't cancel

Hi leyyred,

Sorry to see you are having issues getting through to cancellations. 

You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

If you are still in contract there may be some early cancellation fees


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos