Virgin Media Community

[orangedinosaur]

Hi,

I'm trying to cancel an an engineer appointment that I made when we got a total loss of service yesterday. Services are back up and running now but when I go to the App it doesn't show an option to cancel, only to reschedule. When going to the same area on the website it doesn't show any appointments at all!

Has anyone found a way of cancelling an engineer appointment online?

[Beth_G · Accepted solution]

Hi orangedinosaur, 

Thank you for your post, welcome to the Community Forums!

Pleased to hear your services are now back up and running! I'll pop you over a private message now so I can arrange for the visit to be cancelled. If the visit is within the next 24 hours, this may be why you've been unable to cancel online.

Look out for my message over at the purple envelope 🙂