hey, my direct debit is due out on 26th I’ve been with virgin and never missed a payment in 3 years but really struggling, tried to change direct debit date but can’t do that as they’ve already calculated my bill 😢 Help! Any advise I would really appreciate
@Rach5 Sorry to hear about your struggle. Might be better to speak to your bank and see if they can offer a temporary overdraft to cover the VM payment this month and maybe get the Direct Debit moved for next month.
Really sorry to hear that. There is nothing much you can do other than call the customer support team and try and get the direct debit reversed. I hope your situation improves shortly. In the meantime, it might benefit you to lookup a group called bailif debts and bills or CA3 debt free me. They usually have some great advice.
Sorry to see things are a little tight at the moment. You might be too late to stop the payment going through, however you should be able to do an indemnity claim through the bank.
If you can then you should leave the payment go through as normal as you cannot change the date if their is an outstanding balance.
Once it's all been processed you should be able to change the direct debit date, but doing so will also change the start date of your monthly package. This means the first bill you receive after moving your Direct Debit date may be higher than usual as VM will need to align you to your new billing cycles. Your subsequent bills will return to their normal amount after this.
You can contact the Collections team on 0800 052 0360 from any phone. They are open Monday to Saturday, 8am until 6pm, except for Bank Holidays where they are open from 8am ‘til 5pm( although I shouldn't think that will include Christmas/New Year. They are closed on Sundays.
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