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Can’t access virgin media account

Set up my account through the phone in September. Since then I have been trying every once in a while to log into my account. Either says password or email are incorrect but both have ticks next to them. When i try and register like new with my information the page just reverts and acts like i’ve never pushed submit. Completely ridiculous from virgin media I see this is a common problem but nobody seems to have had it fixed. My hub box is not working and I’ve had no wifi for the last 2 days but anytime I call I’m on the phone for stupid time with a robot and still don’t seem to be getting an answer, can’t even log in to book an engineer. 

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