Showing results for 
Search instead for 
Did you mean: 

Can’t access new account

Joining in


I recently moved to a new house where i have signed up to virgin media broadband. When i try to log in online i can only see the account from my previous house and not my new account.

How can I access the new account please (the number is different to the old one).


Forum Team
Forum Team

Hi DTollman 👋 welcome to community! 

Sorry to hear about this issue with your My VM account showing your former account information. This can sometimes happen if there was an issue as part of your Move and Transfer to a new address. We can help get this sorted for you, I will just need to send you a PM to confirm a few account details. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞