on 14-07-2023 08:17
Hello,
I recently moved house and renewed my contract for virgin media broadband. When i try to log in online i can only see the closed account from my previous house and not my new account.
Even when I click register new account, and it says “we’ve found you” and I click “trying to register for different account” I type in my new account number yet it keeps repeating the “we’ve found you” screen.
How can I access the new account please?
on 14-07-2023 09:16
Hello Elskenney
Sorry to hear of the online account access issues since moving, we appreciate you raising this via the forums and welcome to the community.
We can see you have spoken to the team recently in regards to this and they have raised it with the support team, this can take up to 5 working days to resolve and allow access.
If you're still experiencing issues after this time, please let us know and we can take a look.
Rob
on 20-07-2023 15:21
Hi, it's been almost two weeks and no change / solution to this issue! Please can you take a look. Thank you 🙂
on 20-07-2023 15:44
Hi @ElsKenney thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.
Please allow me to send you a PM so I can look into this further for you.
Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks