Menu
Reply
Roseannafox
  • 1
  • 0
  • 0
Just joined
121 Views
Message 1 of 2
Flag for a moderator

Can't access my nan's virgin media account

Hi. I've been trying to access my nan's virgin media account for over a year now.

I click 'forgot password' or 'forgot username' or whatever it asks. I fill in the account number, her area code, etc. and then click continue. It then loads a page which just says 'Sorry this page isnt available right now.' It's been like this for over a year. I would have thought it would be fixed by now. 

Can someone help me please. I'd rather not talk on the phone that's why I've been trying to sign in online.

0 Kudos
Reply
Serena_C
  • 283
  • 11
  • 31
Forum Team
Forum Team
108 Views
Message 2 of 2
Flag for a moderator

Re: Can't access my nan's virgin media account

Hi Roseannafox,

 

Welcome to the Community Help Forum 🙂

 

Thank you for your post regarding accessing your nan's Virgin Media account. Have you tried accessing the page via a different web browser?

 

Serena

0 Kudos
Reply