I had virgin installed in December 2016 (wi-fi, TV and phone). I have not received any bills apart from a letter confirming the direct debit guarantee. I rang at the time and the operator said that my e-mail address was incorrect on your records and he corrected this. I should have received my first bill the following day. I have not received this. Although I do receive marketing emails and letters. I can't log in to my account because I have never been told my account number or area code. My payments have changed and because I can't access the bills I don't know why.