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Can't access account

 
I had virgin installed in December 2016 (wi-fi, TV and phone). I have not received any bills apart from a letter confirming the direct debit guarantee. I rang at the time and the operator said that my e-mail address was incorrect on your records and he corrected this. I should have received my first bill the following day. I have not received this. Although I do receive marketing emails and letters. I can't log in to my account because I have never been told my account number or area code. My payments have changed and because I can't access the bills I don't know why. 
 
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Re: Can't access account

Hi,
Have you managed to resolve this yet? If not I might be able to help - can you send me a personal message; hover over my name and select send message.
Retro-Tech


Here to help! I'm a technician helping out whilst working from home. Find out more


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