Can't access My Virgin Account

[GwynESwan]

Hi,

I am trying to log in to my Virgin media account, but I can no longer access the email account that I registered it with. I am wondering what the steps would be to change the email associated with my account.

Thanks.

[Akua_A]

Hi @GwynESwan 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your Virgin Media account login. We can understand the frustration caused. To best look into this issue for you, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,