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Can't Return TV Box (Coronavirus)

Hi there,

Cancelled our TV package and have been told to return our box. Have packaged it all up and gone to our Collect+ place only to be told they aren't curently taking in packages because all the delivery drivers are isolating so the packages aren't being picked up from the shop. I do not want to be charged for the box if I cannot physically get it back to you guys through no fault of my own!!!

Please advise on what I should do. I can provide a photograph proving the parcel is all wrapped up ready to go if needed? Tried to message on the chat but have been waiting for over an hour and a half to get through to a team member. (And obviously the message is currently to only ring if it's an emergency, which I don't think this is as we are not experiencing outages etc)

 

Help much needed & appreciated!

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Re: Can't Return TV Box (Coronavirus)

Hi there,virgin wont need the box back urgently,I would.just wait until you feel safe doing it,after this has blown over.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Can't Return TV Box (Coronavirus)

as long as your account is closed you shouldn't be charged.

 


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