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jaybee2020
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Message 1 of 4
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Can't Register on My Virgin Media

hi im a new customer and trying to register My virgin media account but all i get is:

We're doing some essential work on our systems.

We're doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.

We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.

Email isn't affected, so you can send and receive messages as normal.

If your email address ends in @virginmedia.com
If your email address ends in @ntlworld.com
If your email address ends in @blueyonder.co.uk
If your email address ends in @virgin.net 

You can also still pay bills online.

Got a query about our products, services or ways to pay? Just visit Help and support to find the answer.

 

Is this right? If so how long should i wait for?. seems to have been out all day and just want to get things set up? any help would be greatly appreciated.

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bigguy283
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Message 2 of 4
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Re: Can't Register on My Virgin Media

hi there!
me too, BUT  i am already registerd, and i still cannot access "my profile" on my account page!!
this has ben down all week!!!

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john256534
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Message 3 of 4
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Re: Can't Register on My Virgin Media

me too - been trying for 3 days -  wth is going on?

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Forum Team (Retired) Tom_S
Forum Team (Retired)
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Message 4 of 4
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Re: Can't Register on My Virgin Media

Hi,

 

We're aware of an issue where some customers are unable to create their online account. We are working to resolve this issue as soon as possible.

We have a sticky post on our forums regarding this and will update the post when we have any further updates.

Unable To Register Sticky Post

Thanks,

Tom_S

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