I have been trying to set up an account for my mother in law's new connection in vain since 27th December.
I have tried the bot and the WhatsApp and the chat to no avail.
Every time I try to set up a password with the correct email used to sign up and despite the password meeting all necessary criteria I get an error saying that "you cannot use that password, please try another". Nothing can be accepted. The "incredibly useful" operators on the phone have just said "wait longer"....its been a month, simply the website does not work.
To avoid any doubt, I have tried this on different devices, browser types, clearing caches etc, and it still won't accept any passwords.
Any help would be greatly appreciated as it is getting to our wits end with trying to sort the issues.