Virgin Media Community

[milabrega]

Hi, I want to change the email address registered to my VM account. However, the return email expired and I failed to verify the email address on time. The instruction now is to submit the change again so a new return email will be sent. But when I try to do so, a message (shown below) appears saying that I have recently requested to change the email address and that I need to verify the change before making any further changes to my account. Can you please send me a new email to verify the changes?

Thank you.

[Natalie_L]

Hi milabrega,

Welcome to the community and thanks for posting. 

I am very sorry to hear you are having issues with your online account and verifying your email, we can help.

I will just need to check we have the correct information and send the email again. To do this, I will pop you over a private message and this will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi milabrega, 

Thank you for joining me on private message.

I am very happy this issue is now resolved and you have access to the account. 

Please do get back in touch if we can assist with anything in the future. 

Thanks,