Virgin Media Community

[vilas01]

I joined virgin in December on a package offering m350 for £33pm. I did so on the understanding that when Volt benefits applied it would be boosted to m500.

They messed the application of Volt up. And I ended up with m250 boosted to m350 for £57pm (?!?).

I’ve managed to negotiate it back down to £33 a month - but my app still shows m250 boosted to 350 and the bill stated Volt 350.

Is Volt 350 the m250 boosted or is it the 350 prior to it being boosted? My speed test is coming in at 383mbps.

[Anonymous]

It's M250 volted up to 350. Don't forget the doubling of data on the O2 sim too. 

[Tom_W1]

Hi @vilas01 thanks for your post, although I'm sorry to hear of your concerns raised regarding your Volt bundle.

If it was M350 before the Volt benefits were applied, then your boosted Volt speed should be 500mbps.

Do you have a confirmation email confirming the contract was M350 when you joined?

Many thanks