I got an email on the 28th Feb saying that me broadband would be disconnected on the 30th March after calling to cancel my account. I was asked to allow the next payment on 4th April to take place and I then cancelled my direct debit on the 8th April.
I have since had an email to say that my bill is ready along with text messages to say that i have cancelled my direct debit. Of course i cancelled it I cancelled my contract with Virgin Media.
I received two seperate phone calls last week to say that i had cancelled my direct debit and i have tried explaining why but all they want to do is see if they can offer me a better deal and then when i swaid no they try to say that i will have to pay £120. (Not the case as i cancelled due to the price increase and i could cancel with no charge before 30th March).
I have also tried calling Virgin Media and was told that a manager would call me back within 24 hours (never happened).
This is the second time i have had major issues cancelling Virgin Media and they wont get a third chance. Ready to go to Ofcom about this.
