Hi Help_me_plz, thanks for the message and we are sorry to hear that you have not been able to set up the online account, can you confirm if this was a new account or an account transfer from another property? Have you tried using a different email address? Can you confirm if the email address you are using was on an old virgin media account? ^Chris
This was a new account, but I’ve had accounts with you previously, I’m unsure if the email was used on a previous account but I’ve tried old email addresses and also brand new ones but still getting the same message.
I get confirmation of the web safe settings but after that screen I get “Sorry we are not able to set up your Virgin media account at the moment, Please try again later or you can also set up your account at the time of broadband installation”