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Can never get through to customer services.

Hi. I can never get through to customer services on 150. I have tried multiple times and waited an hour with the hold music but then it cuts me off bang on the hour. Anyone else have this problem.

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Re: Can never get through to customer services.

Morning LiamGSheff, 

Thanks for your post and welcome to our community. 

Really sorry to hear that you're having some trouble speaking to our team over the phone, this ins't what we like to hear. 

Could you expand on what it is you're looking to discuss with the team over the phone? 

We'd love to see if we could help further from here or point you in the right direction. 

Emma_C - Forum Team
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Re: Can never get through to customer services.

Hi.

I am wanting to book an engineer to come out to my address and crimp me a new connector to the end of my coax cable.

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Re: Can never get through to customer services.

Thanks for coming back to us LiamGSheff,

 

 

Has your connector come lose and you are without services?

 

Are you able to send us a picture of what needs doing so we can see what we can do to help your further?

 

Thanks Jodi

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Re: Can never get through to customer services.

Hi.

I had a joiner in who was making me a chimney breast and he cut through the cable accidentally, cutting off the connector at the end of the coax cable.

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Re: Can never get through to customer services.

Hi LiamGSheff,

 

Thanks for getting back to us on this. sorry to hear you are having issues with getting in touch with your team. I will pop over a private message and get this sorted for you. Just keep an eye out for the purple envelope 🙂

 

Zoie_P

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