Can I request a brown external box cover?

[temjin1997]

Hello

Can I request a brown cover for the external box outside our property as it is missed by bad weather and I am concerted that the cables will get damaged.

Thank you

Jerry

[Ilyas_Y]

Hey @temjin1997 Thanks for reaching out to us on the Virgin Media community forums. 👋🏼

I'm sorry to hear about the issues with the Omnibox cover that you are experiencing. 😞
I will send a private message so I can get this sorted for you and arrange a technician to replace the cover of the Omnibox.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @temjin1997 on the VM forums. 👋🏼

I'm glad we have been able to arrange an appointment to get this Omnibox issue resolved.
The details of the appointment can be found within our private chat, let us know how it goes with the appointment and if you need anything else - reach out to us.

Kind regards,
Ilyas.

[temjin1997]

Thanks Ilyas