I received an email about the price increases and my ability to end my contract if I give Virgin notice by April 3rd.
If I activated this, would I have to give 30 days notice or am I able to keep my existing contract until a later cancellation date? Say, 60 or 90 days?
Your dispensation to cancel, fee free, because of the price increase allows you to give 30 days notice before a particular date.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
From previous discussions I believe VM systems won't accept more than 60 days, but the wording from VM's T&Cs is that if you reject a price rise you have to give a at least 30 days notice (clause N6). So you won't get away with 90 days, but should be OK with anything between 30 and 60.
Whether telephone staff are capable of processing a 60 day notice I wouldn't like to say!
Hi there @amna12
Thank you so much for your post and welcome back to the forums, it's great to have you here.
I am so sorry to hear that you are wanting to cancel your account. To clarify you can give a maximum of 60 days notice before cancelling but the notice must be given before your right to cancel end date mentioned in your letter.