Callback from Retentions Team, but hung up on.

[LFletcher]

Hi,

I cancelled my Virgin package last week after my 18 month deal expired and the package increased by over £100 a month.

The next day I got a callback from the retentions team, but halfway through the conversation we got disconnected.

I expected them to call back, but its been a week since then and I haven't heard anything.

I am aware that you can't call them on the number they call you on, but does anyone know if there is a process to get them to call back?

Thanks for your help

[mda99das]

call them back on the number on the message. Its the same as the number they called you on but the last digit is either 1 number up or down. Try both. You get connected straight away

[Daniel_Et]

Hi @LFletcher, thank you for your query.

The best number on which to call the retentions team is 0345 454 1111 (Option one, then four, then four), or 150 from a Virgin Media landline or Virgin Mobile.

Please let us know how you get on.

Regards,
Daniel