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BorderTerrier
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Call back service

Is there a call back service? I’m not spending another 2.5hrs on and off being on hold and being cut off again.  All I want to do is cancel my services. 

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用心棒
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Re: Call back service

Unfortunately not, it is either call or write. To do the latter:

  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
    Virgin Media Sales 
    Operation Support
    Diamond Plaza
    Daleside Road
    Nottingham
    Nottinghamshire
    NG2 3GG

    Be aware of early cancellation charges if still within the minimum contract period

    Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

    Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.

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