3 weeks ago
Is there a call back service? I’m not spending another 2.5hrs on and off being on hold and being cut off again. All I want to do is cancel my services.
2 weeks ago
Unfortunately not, it is either call or write. To do the latter:
Virgin Media Sales Operation Support Diamond Plaza Daleside Road Nottingham Nottinghamshire NG2 3GG
Be aware of early cancellation charges if still within the minimum contract period
Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.
Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.
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