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Barrytiffen
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Call back required

I would like to change/ cancel my package on a property in the U.K.

I'm living in france and if I call the 0345 number from my EE phone I will incur a large bill due to current waiting times. Is it possible to arrange a call back please

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JitteryPinger
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Message 2 of 12
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Re: Call back required

Why would you incur a large bill its a standard rate number and EE should give roaming in Europe free.

A callback will not possible from Virgin, you will have to call between 8am and 10am to save your time some time queuing.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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Barrytiffen
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Message 3 of 12
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Re: Call back required

Calls to 0345 # from an EE mobile abroad are .30p per minute. 

So no, not included in your minutes and makes calling Virgin Media prohibitive.

Thanks anyway

Barry

Corey_C
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Message 4 of 12
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Re: Call back required

Thanks for your post and reaching out to the Community Forums, Barrytiffen,

 

Regrettably we are not able to process cancellations, sales or upgrades within the forums. Cancellations can be done by phone 0345 454 1111 or by post Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG. Did you send notice to cancel before your moved abroad?

 

Cheers,

Corey C

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Barrytiffen
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Re: Call back required

Thanks for your response.

No I did not send notice to cancel before I went abroad, mainly as I am not looking to cancel but to renegotiate my contract which has expired since I went abroad. Clearly sending my request by post is archaic, the postal service between uk and France is running badly at present due to Brexit. I also do not have a postal address here as I am in a camper van. I am however able to use email.

I understand from a previous posting that it is possible to get a call from back from Virgin. If this Forum cant help is anyone able to point me in a direction that is likely to help.

 

Thanks

Corey_C
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Re: Call back required

Thanks for replying, Barrytiffen,

Aside from calling or post, you can try webchat https://virginmedia.response.lithium.com/console/agent/29185963?

Cheers,
Corey C

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Barrytiffen
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Re: Call back required

cheers. Thanks Corey I'll give that a try

Barry

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bikerz
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Re: Call back required

i would say webchat is your only option. be aware that waiting times might be...very long (i had response the next day...), but they will respond in the end
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Barrytiffen
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Re: Call back required

thanks

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Martin_N
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Re: Call back required

You're welcome. 

 

^Martin

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