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Cable wire and box safety hazard

Hello 

I’m not a customer but please could virgin contact me to remove the wire and box that was previously installed? 

the box is falling off the wall and the cable is far too long and dangling on our Patio providing a trip hazard. I have a young daughter under the age of two so very dangerous for her when she will be walking soon. 

please advise on next steps for getting this removed 

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Re: Cable wire and box safety hazard

Hi Alicia2020,

 

Thanks for posting here.

 

I'm sorry the box and cabling are not safe as they are, and I can appreciate with your daughter being there, you'd like this taken care of as soon as possible.

 

I can arrange for someone to go out and take care of this for you. I'll need to take some details from you though, so I'll pop you a private message now.

 

Thanks 

 

Melissa 

 

 

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