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cranium
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Cable routed over neighbour's property

Our broadband install was done on 9 & 10 Dec. During the pre-install the cable was partially routed over our neighbour's property, and then under the grass to our house. The next day the install engineer pointed out that the part under the grass is not in ducting either as it should be. How can I get this corrected? I can't get hold of anyone by phone or chat.

Thanks, Chris

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Emma_C
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Re: Cable routed over neighbour's property

Hi Cranium, 

Looks like I've replied to another post of yours and sent you a message, we will discuss this over there once we've resolved your other issue. 

I hope to hear back from you soon. 

Thanks. 

Emma_C - Forum Team
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Katie_WT
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Re: Cable routed over neighbour's property

Cheers for your most recently private message @cranium - sorry about any delay with your VAT receipts. 

 

Hopefully that's all sorted out for you, please do pop back to this thread if you need us to check for updates again. 

 

Thanks again- stay safe

Katie - Forum Team


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