Our cable was cut by an Openreach contractor, and a brilliant engineer has managed to reconnect us temporarily by piggybacking on a neighbour's unused cable. However, there are cables all over the garden and he said he would arrange for a new cable to be pulled. We're OK for now, but we don't seem to be able to find any way of ascertaining when the new cable will be installed. 150 is always busy and when we did get through and asked, we were put on hold which resulted in us being back in the queue. The twitter folks are really good but don't have access to individual accounts and the on-line bot doesn't come up with any sensible answers. Any suggestions how we could find out when the new cable might be installed?????
I am more than happy to take a look at this for you then
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Jumping on this post as we have the same issue and looking for some help.Engineer said the cable had been cut and a new one would need to be fitted at later date.. He assured us this would take a few weeks due to covid and letting the team know. Not heard anything since November and we are still using a temporary line from our neighbours! Internet keeps dropping and its not secure so we are not getting the service we are paying for. Really frustrating whilst WFH ! Please can you offer advice of what team needs to be informed as there has been a miscommunication from engineer - virgin.Thank you
Welcome to the Community Forums. Thank you for taking the time to post here.
I'm sorry to hear you've been having some problems with your connection and haven't had your individual connection fitted as promised. I have contacted your local Area Field Manager and have asked if they can look into this for you and get an appointment arranged.
As soon as I have an update for you, I will pop back here.