Thank you for your post, sorry to hear that our cables don't quite reach your property yet.
We are always looking to expand our network and are currently in the middle of a large expansion project. We are continuously investing in our services and our cables now reach about 60% of UK premises, in comparison to nearly 90% covered by Openreach. Unfortunately, more remote areas or pockets of suburbs may have a longer wait due to the expense and logistics of reaching them. Just to check, are these new build properties at all?
Regarding the first property you have mentioned, I can see that a local agent actually visited a couple of days ago following an enquiry online. It just says "door knocked" so I'm guessing they missed you. They didn't leave further notes so I'm not sure what they would have been able to tell you, but that does suggest to me that we may be able to get you connected. It looks like it could involve some permissions and construction work, but the local team should certainly be able to take a look at the network for you. If you haven't already, you can register your interest in our services online http://virg.in/checker and we would usually get a rep out to investigate.
The second property you've mentioned appears to be in an area under review at the moment. We may have the services there in about 18 months or so, but nothing concrete has yet been arranged so it could still be a while off.
I hope this information has been of some use to you, do let me know if there's anything further you need.
You're more than welcome, I'm glad to have been able to provide some helpful information.
Thank you for letting me know that they aren't new build, this would have given us a different angle to try if they were.
I can see that properties at one end of the street are cabled and we have a number of active customers. It's likely to be a case of costs, distance from the cabinet and logistics meaning we haven't yet connected all of them. If you get in touch we should be able to investigate further and let you know a more definitive answer.
I am also based in Kenilworth, CV8 1QJ. I've noticed that over the next few months there are some works due to go on at the top (High Street) and somewhere further down but that seems to be it. Are there any plans for Virgin to roll out in the area. Whilst the service I get from sky is acceptable the costs are not, for what they wanna charge me I could take out 3 virgin contracts.