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s123456
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CREIT HISTORY

Please could you advise how you can report missed payments to a credit agency if Virgin Media was not providing the adequate support last year to ruin someone's credit history ?

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Andrew-G
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Re: CREIT HISTORY

Yes.  Read this, and it will tell you how to do what you've asked. 

If th problem was primarily VM's fault, then you might choose to make a formal complaint route to VM to ask them to correct matters, and if that doesn't have a good outcome, use escalation to CISAS, who (depending on the circumstances) would be able to require VM to do that.

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David_Bn
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Re: CREIT HISTORY

Good Afternoon s123456,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see your credit history has been effected by Virgin Media

 

Do feel free to contact our team via the E-Mail address creditfileamendments@virginmedia.com and they will seek to rectify any errors to your credit file

 

Kindest regards,

 

David_Bn

 

 

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s123456
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Credit HISTORY

Unfortunately that email does not work. I have sent an email however it gets send back. 

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David_Bn
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Re: CREIT HISTORY

Sorry s123456,

 

Can you try reditfileamendments@virginmedia.co.uk for me please?

 

Kindest regards,

 

David_Bn

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s123456
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Re: CREIT HISTORY

Yes that works. And is 21 days reply and adequate time frame for a reply? Is there a phone number to contact them more directly. 

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Gareth_L
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Re: CREIT HISTORY

Hi s123456

Sorry that Department are only contactable by email or in writing 

Gareth_L

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