COMPLAINT - Very Poor Customer Service and Poor Broadband Services
I am truly fed up with the Poor Customer Service and Poor Broadband Service... we have been Virgin Customers since the old NTL days and have hit the final straw. A few weeks back there were intermittent to NO internet issues with the broadband service, called up and got told categorically it is the router and the sent out a replacement.
Router arrived few days later and setup, still experienced the same issues and a week later internet gone back to intermittent/NO internet. Rang up and complained, no apology or fix, instead passed to technical team who explained that is an upgrade in the area to the faster service and that there will be impacts couple days and another couple days the week after. This is very very poor Virgin as surely there should be communication to customers notifying them of service impacts?? In my anger gave I gave the 30 days notice.
So normally it wouldn't be such a big issue, but we are a household of 3 doctors (2 GP's and 1 Hospital) and it would normally not be an issue (as we work from surgerys which are now closed and using video calls) as internet would not be a life or death requirement but during these covid restriction times the GP's need regular stable internet to complete video conferencing calls in order to view and provide urgent medical attention to their patients, many of whom have contracted the virus.
I explained this to Virgin who didn't seem to care and nor have I had anyone call me back to resolve or support this issue and help fix the contract which is due to end in a few days...HELP!