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KR4
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CATV cover on path - kerb drop - no response yet

Kent County Council have advised that the CATV cover on the path needs reinforcing before a lamppost and kerb drop request is approved and carried out. I sent an email to divworks@virginmedia.co.uk but I have not had a response after 4 days. The phone numbers that I have been given just go to mobile voicemail because of WFH. Does anyone have any suggestions how I can speed this process up and get through. Much appreciated. Apologies if this is the wrong board.

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DJ_Shadow1966
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Re: CATV cover on path - kerb drop - no response yet

Hello

Virginmedia would have to arrange a survey to find out what is required which you will have to pay for and once done if Virginmedia do decide that the work can be carried out then there will be a charge to yourself for the work.

Regards Mike

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KR4
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Re: CATV cover on path - kerb drop - no response yet

Thanks. The problem is getting this done. There isn't a phone number to call or any way to contact via email to get this done. Anyone have any ideas how to arrange a survey? Does anyone have a contact number or a link, because I am hitting a brick wall.

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Hayley_S
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Re: CATV cover on path - kerb drop - no response yet

Hello @KR4,

 

I am sorry about the wait on getting this resolved.

 

We will get back to you as soon as possible regarding this.

 

Many thanks,

Hayley
Forum Team



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KR4
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Re: CATV cover on path - kerb drop - no response yet

Thank you Hayley. I look forward to hearing from you.

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