Seriously shocked, want the kerb dropping extending outside my house and there is a CATV cover and a Waterboard cover that need sloping. These covers are about 4 inches apart.
The local Waterboard looked at the photo I sent ,done some checks and gave permission for the approved company to proceed without issue or charge👍 Virgin Media want £240 just to come out and look and prepare a quote for the CATV cover to be sloped by about an inch🤬🤬!! Is this a joke!!
I have been with Virgin for years but this is just daylight robbery!!!! Anyone else had this kind of issue with dropping a kerb!!!
Welcome to our Community and thanks so much for your first post - we are sorry to understand that you are not happy with the quote for the survey. As mentioned by our users, this is a standard charge for this sort of enquiry.
Unfortunately it's not just as simple as changing a cover to a sloping cover and checks will need to be done to see how this may impact our overall infrastructure of our network. Once the survey has been completed, we will then be in touch to advise if we are able to make any changes needed or not and if so how much this would cost - you would be liable for the cost of any works needed to move or adjust our cabinets/floor cabinets.
Please do be advised that these sort of request can be in the thousands.
This would be the same for both customers and non-customers alike.
Thanks for the info and link which I have read in full and WOW is all I can say to that, pretty shocking but not a surprise, think i will end my pursuit of this as I have the option to extend the dropped kerb still but not as far as the covers so it’s not all in vain.