Thanks you for responding.
I opened a complaint via [REMOVED] and have had multiple emails back an forth with them.
Reference: [REMOVED] . I can provide copies if required.
I have (as advised) tried calling 0345 454 1111 and have so far spent over 1.5 hours on hold this morning , without actually speaking to anyone at all.
My issue is that the M200 deal/contract I signed up for on Monday 03/05/22 clearly stated that there would be £0.00 set-up costs. Then I received an email telling me I have to pay £35.00 setup costs - this is not what I signed up for.
I provided evidence of £0.00 setup charge deal to [REMOVED] but they simply disregarded it and said I must speak with someone to cancel. The resolutions team say "we are unable to take any Cancelation request or process any changes on your account over an email due to privacy concern"
I would now ask that someone with appropriate authority calls me as soon as possible to process my contract cancellation and cancel the installation booked for 23/05/22 - All my contact details are available from my account: [REMOVED] . I am very disappointed with the customer service in the last two days. I was looking forward to using Virgin Media broadband , but definitely do not want to use your services after this experience.
[MOD EDIT: Personal and private information has been removed from this post.]