That's really helpful, thanks.
The contract is potentially fraudulent (and I say this as a lawyer), the bill is incorrect and overcharging us, the speed has been 10mbps if we've been lucky until we received this new pod last month, and it's a lot better, but still black spots (in the toilet room- frustrating and embarrassing!)- and about 6 engineers have confirmed the faults so far have been with Virgin equipment, not anything we're doing, so not only is my complaint about the disastrous set up process (feel free to see past posts), but about the fact according to their own policy, I need a refund for all service up to the pod install as it was less than guaranteed (and boy do I have proof). And now I have recorded calls with managers promising me all sorts and then ignoring me.
Let alone the constant spam I'm now getting, which (again, I say this as a lawyer!) Is akin to harassment.
I've pdf printed 35 chains of private messages on here as I honestly feel like I'm dealing with con artists and don't trust that they, or my account, will now disappear. And it surely says something that still no one has replied to me!
Ultimately, all I've wanted is working internet. But now, I'm after compensation and refunds as I've given them more than enough chances. I'd have cancelled long ago, but how if they won't respond!
But yes, thanks again!
