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tess1940
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Bundle removal

How do I remove a bundle from my account - have been holding for 50mins now to Virgin ,,,,,, beyond ridiculous - can’t log onto virgin media either useless

 

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Megan_L
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Re: Bundle removal

Hi Tess1940, 

Thanks for using the forums to get this issue with your downgrade looked into, I am sorry if this has been causing some frustration. 

I'm afraid we won't be able to help here on the forums, but I have had a look at your services and can see you spoke to an agent not too long ago. Can I ask what happened during this call please? 

Where you able to get the package taken off?

Thanks!

Megan_L

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