Hi Tess1940,
Thanks for using the forums to get this issue with your downgrade looked into, I am sorry if this has been causing some frustration.
I'm afraid we won't be able to help here on the forums, but I have had a look at your services and can see you spoke to an agent not too long ago. Can I ask what happened during this call please?
Where you able to get the package taken off?
Thanks!
Megan_L