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Brown cable box on wall

Hi

Brown cable box to protect joints from elements has blown off in the wind.  Anyone know how to get a replacement?

cheers

Graham

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Re: Brown cable box on wall

can wait a day or so for the forum staff to arrange replacement, or could call faults via 150 / 0345 454 1111

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Brown cable box on wall

Hi graham726,

 

Thanks for taking the time to bring this to our attention and a very warm welcome to out community!

 

Can you confirm if the box is located on your property or in the street so I can help?

 

Thanks,

Beth

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Re: Brown cable box on wall

It's on our property, was screwed to the wall, but over the years has become loose and now blown off with the recent "weather"

 

thanks,

 

Graham

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Re: Brown cable box on wall

Not to worry.

 

I have arranged for a tech to come out to your property to fix the omnibox for you.

 

You can find the appointment time slot and rearrange if you need to to via your My Virgin Media account.

 

Kind regards,

Beth

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Re: Brown cable box on wall

Hi Beth

Apologies I had to cancel this one, but could you book another one - I can't find it anywhere in the My virgin Media account

Tahnks,

 

Graham

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Re: Brown cable box on wall

Hi Graham,

 

No worries at all.

 

I've booked the next earliest engineer appointment for you.

 

Pop into your online account again to take a look at the appointment time.

 

Let me know if you need me to make any change or anything else.

 

Regards,

Beth

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Re: Brown cable box on wall

Perfect, many thanks for your assistance.

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Re: Brown cable box on wall

You're always welcome!

 

 

Best,

Beth

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