Brown cable box to protect joints from elements has blown off in the wind. Anyone know how to get a replacement?
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
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Thanks for taking the time to bring this to our attention and a very warm welcome to out community!
Can you confirm if the box is located on your property or in the street so I can help?
It's on our property, was screwed to the wall, but over the years has become loose and now blown off with the recent "weather"
Not to worry.
I have arranged for a tech to come out to your property to fix the omnibox for you.
You can find the appointment time slot and rearrange if you need to to via your My Virgin Media account.
Apologies I had to cancel this one, but could you book another one - I can't find it anywhere in the My virgin Media account
No worries at all.
I've booked the next earliest engineer appointment for you.
Pop into your online account again to take a look at the appointment time.
Let me know if you need me to make any change or anything else.
Perfect, many thanks for your assistance.
You're always welcome!