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Brown cable box on exterior of property has broken

Not sure if I'm posting in the right place. I've spotted similar posts but they were all in the forum archive.

The brown plastic box that is attached to the exterior of my property has broken when high winds knocked over a wheelie bin and it banged into it.

Can Virgin replace this? I'm concerned that wet weather will rust/affect the cables that are now exposed.

Many thanks!

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Re: Brown cable box on exterior of property has broken

Hey Hannahmrfox83, 

 

Thank you for your post 🙂 

 

This isn't good to hear! It must have been wheelie strong winds (please excuse the joke) What I have done for you is booked for this to be replaced - as it's an external job, nobody would need to be home 🙂 This is booked in for 13/11/20. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Brown cable box on exterior of property has broken

Ah, thanks for such a speedy reply Ryan! And I loved your wheelie pun! 😂

Thanks for organising! 🙂

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Re: Brown cable box on exterior of property has broken

My pleasure 🙂 

 

I am glad you enjoyed the pun and didn't think it was rubbish (I can go all day) haha!

 

Keep safe. 

 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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