Hi all, I used to be a virgin customer but switched some time ago, during the recent weather the cover of the brown outside junction has blown off, does any one know where I can get either just the cover or if that fails a whole new junction box. At present the wires within the box are open to the elements. Thanks in advance for any help and suggestions.
Welcome to our Community and thanks so much for your first posts - I am sorry that the cover to the Omni box (brown box) has come off in the recent storms we've been having.
Do you still have the cover? If so, this is easily reattached with a cable tie.
If not, as you're not a customer any longer with us, we'd not be able to book a technician to come but we can contact the Area Manager to see if anyone is available to pop round and replace it - you would not need to be home for this.
Pop back with an update if you have the cover or not and we can go from there.
Thanks for the reply, do not still have the cover as its blown away!!!! It would be helpful if you could ask the area manager if some one could pop round to replace the cover. Would you be able to update me if this is possible? Thanks for the help