Virgin Media Community

[JamestheV]

Hi I am unsure if I’ve chosen the correct board to post this question. 

The grey outdoor virgin media box which contains the connection for telephone wire and coax cable is broken and falling apart. 

I am referring to the box that is attached to my house on the outside. 

How do I get this fixed please

[Steven_L · Accepted solution]

Hey @JamestheV,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I can get this looked into further for you and a technician visit arranged.

I will drop a private message over in a moment, so that we can get started.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your address via private message @JamestheV.

I have passed this onto the area manager to have the repair arranged, I will be in touch to confirm a date, as soon as I hear anything back from him.

Regards,

Steven_L

[Dragon63]

Hi

My outdoor box is exactly the same and in need of repair

Kind regards

Carol Davies

[Martin_N]

Hi Dragon63,

Thank you for your post. I'm very sorry to hear about the omnibox outside. 

We can certainly look to get someone out to look into this. 

I will private message you now to confirm some details. 

^Martin