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LouiseB2
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Broken manhole cover

Can I please get some clarity on who I am meant to speak to regarding a broken manhole? This was reported in 01/02/2021 via online form after I unfortunately ended up in A&E after falling through it. It seems almost IMPOSSIBLE to speak to someone at virgin unless you are a customer which I am not! The manhole has still not been secured and I have had no response from virgin. I am still injured but luckily fine! I fear that someone will be seriously hurt by this god forbid one of my or anyone else’s child or elderly person. 
I cannot believe the incompetency of this company. This is not a matter I am willing to leave

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JitteryPinger
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Re: Broken manhole cover

You need to contact the council.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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LouiseB2
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Re: Broken manhole cover

I have contacted the local council, they passed me to BT who came out to secure it and then left when they realised it was virgin! Nobody wants to take responsibility it seems. 

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JitteryPinger
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Re: Broken manhole cover

Council should be contacting Virgin Media in my opinion however you could try raising a complaint here https://my.virginmedia.com/my-cases/make-a-complaint

click 'Not a customer' then Broadband/TV/Phone then Health and Safety

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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LouiseB2
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Re: Broken manhole cover

I thought that too!

thank you I will try that now.

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LouiseB2
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Re: Broken manhole cover

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It’s not giving me  an option to click not a customer! It’s literally impossible to speak to anyone if you are not a customer. 
thank you for trying to help though I appreciate it. 

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JitteryPinger
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Re: Broken manhole cover

OK, sorry to hear that, the staff here will pick this up no doubt.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
Zak_M
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Re: Broken manhole cover

Good morning @LouiseB2 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have been injured due to a broken manhole cover. 

 

I would like to take a further look into this and arrange for someone to come and get this fixed, so that I am able to get some information, I am going to drop you a PM, you will be able to find this in the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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