Virgin Media Community

[Kikkinnikki]

I received my free gift today a free TV and it was damaged. What are the full procedures to do to get a new one sent out. 

[Aaron2]

Call Exertis on 01282 858 484 within 48 hours of receiving your gift, and they’ll be happy to help.

If your gift is damaged or isn't the correct gift, Exertis will arrange for a collection of your existing gift and once it's been returned to Extertis, they'll send out your replacement gift.

https://www.virginmedia.com/help/virgin-media-free-gifts