Virgin Media Community

[gghar1]

Hi

Our brown cover on the external junction box is damaged and will not stay on without a lot of unsightly tape. Is it possible to get a replacement please?

[Carley_S]

Hi @gghar1

Welcome to the community!

Sorry to hear your cover is lose on the omni box. Please join me on private message so I can locate the account and book out the earliest technician appointment for you. You can see your private messaged at the top corner of the page on the envelope. 

[Carley_S]

Thanks so much for your private message, I have now booked you a visit for a replacement cover for your omni – you can check the date and time via your online account. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.