Menu
Reply
Blondesue
  • 4
  • 0
  • 0
Tuning in
124 Views
Message 1 of 8
Flag for a moderator

Broadband

Does anyone know if you can cancel tv and phone with Virgin Media to go with BT but keep broadband with Virgin Media?

0 Kudos
Reply
Zak_M
  • 2.31K
  • 144
  • 230
Forum Team
Forum Team
51 Views
Message 2 of 8
Flag for a moderator

Re: Broadband

Good morning @Blondesue 

 

Welcome to the forums and thank you for taking your time to post. 

 

You would be able to downgrade your package too broadband only. 

 

Kind regards,

Zak_M

Blondesue
  • 4
  • 0
  • 0
Tuning in
47 Views
Message 3 of 8
Flag for a moderator

Re: Broadband

Hi Zak_M

With us possibly wanting to downgrade to broadband only, would we be able to keep our phone number that we have? There would be too many people to tell a change of number to...Doctors, Hospitals etc.

 

Thanks in advance.

 

Blondesue

0 Kudos
Reply
newapollo
  • 4.76K
  • 773
  • 1.09K
Superstar
38 Views
Message 4 of 8
Flag for a moderator

Re: Broadband

You need to ask BT to port your phone number across, which they will be able to do providing the line is active and you haven't asked VM to cancel the phone line. When BT port the number across that will cancel the VM phone line.

I suggest you first port the phone to BT before you look at phoning VM to cancel  the TV package, and ask them to regrade your account to an internet only connection. This should avoid any issues with transferring the phone number.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Blondesue
  • 4
  • 0
  • 0
Tuning in
32 Views
Message 5 of 8
Flag for a moderator

Re: Broadband

  • Thank you newapollo
0 Kudos
Reply
Zak_M
  • 2.31K
  • 144
  • 230
Forum Team
Forum Team
31 Views
Message 6 of 8
Flag for a moderator

Re: Broadband

Sorry for the delay in response there @Blondesue 

 

As advised above, you would be able to port the number out to the new provider but following the steps outline above is important to make sure the number isn't lost. 

 

Kind regards,

Zak_M

Blondesue
  • 4
  • 0
  • 0
Tuning in
22 Views
Message 7 of 8
Flag for a moderator

Re: Broadband

Thank you Zak_M 

You've been really helpful. Things are a little tight at the moment so we need to save money where we can.

 

Blondesue

0 Kudos
Reply
Zak_M
  • 2.31K
  • 144
  • 230
Forum Team
Forum Team
21 Views
Message 8 of 8
Flag for a moderator

Re: Broadband

Completely understand and we will be only to happy to welcome you back when you are ready 🙂 

 

Take care and stay safe, 

Zak_M