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Broadband

What do you have to do to get back online. Contacted Virgin on Friday at 14.30 and was promised a call back within 4 hours from there technical team, I’m still waiting. Called again at 13..00 today and surprise surprise was told they would call me back within 4 hours today, no explanation given why they did not call me on Friday, when I pushed for an reason the unhelpful Indian gent said what did I want him to do and just hung up. Great service Virgin, I rely on the internet as I’m disabled but clearly your only interested in new customers 

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Re: Broadband

Hi Carl2159

 

Thanks for posting, My apologies for the broadband issue.

 

I can see from checking the system we have a call booked in for you with an engineer this evening. Let me know how the call back goes

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Broadband

Thankyou, yes someone has called me some 75 hours after my first contact, and we will have to wait a further 3 days for someone to come and investigate. Which is a very poor service, I rely heavily on the internet as I’m disabled and now cut off completely from a service I depend on. The call I received was something of nothing which went - have I carried out the resets that the previous person suggested I do, I replied that I had carried out numerous resets and reseated cables, The response from virtual engineer - I would need an engineer to visit. Well worth waiting for this informative call. Not sure that this Einstein moment couldn’t have happened on original call. 

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Re: Broadband

Thanks for coming back to me.

 

I'll send you a quick PM now

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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