What do you have to do to get back online. Contacted Virgin on Friday at 14.30 and was promised a call back within 4 hours from there technical team, I’m still waiting. Called again at 13..00 today and surprise surprise was told they would call me back within 4 hours today, no explanation given why they did not call me on Friday, when I pushed for an reason the unhelpful Indian gent said what did I want him to do and just hung up. Great service Virgin, I rely on the internet as I’m disabled but clearly your only interested in new customers
Thankyou, yes someone has called me some 75 hours after my first contact, and we will have to wait a further 3 days for someone to come and investigate. Which is a very poor service, I rely heavily on the internet as I’m disabled and now cut off completely from a service I depend on. The call I received was something of nothing which went - have I carried out the resets that the previous person suggested I do, I replied that I had carried out numerous resets and reseated cables, The response from virtual engineer - I would need an engineer to visit. Well worth waiting for this informative call. Not sure that this Einstein moment couldn’t have happened on original call.