Broadband upgrade order not activated

[Tjones]

Received an email to upgrade my broadband speed at 50% off.

i chose to move from 250mb up to 500mb for an increase of £6. 

placed an order on sunday 10th with an activation date of the 13th. 
I received an email confirming the order, however no new contract detail email..

The activation date passed and no upgrade took place. 

can you help please. 

[David_Bn · Accepted solution]

Thanks for your post on our Community Forums @Tjones and welcome back!

Sorry to hear of the lack of information offered or upgrade taking place on the service.

I'd be happy to look into this for you, to see if this can pushed through/honoured for you.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn