Broadband upgrade order missing.

[HymanLogan]

Hi,

On the 25th August I placed an order to upgrade my broadband speed on a special off but have received no information and I cannot see the order on the VM site.  I have the 2 precontract docments for the order.

Would welcome some help with this if possible.

Many Thanks

[HymanLogan]

This is all i get from the order summary email :-

Order reference:

CH{sign_up}

Order date:

{order_date}

New Services:

{new_products}

Removed Services:

{removed_products}

Installation address:

{installation_address}

Estimated activation date:

{activation_date}

[Vikki_M]

Hi HymanLogan

Thank you for your post and welcome to our community.

I am sorry to hear there has been an issue with your online order.

I will send you a private message now so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

[ecart]

I have had a similar e-mail sent out to after receiving the 2 precontract documents. Can you please help?

[Vikki_M]

Hi ecart

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you have had with a recent order.

I will send you a private message now so we can help further.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.