Broadband,tv and phone package

[Samantha87]

I ordered virgin Broadband,tv and phone package and was accepted and had a delivery day which is today the 16th November, however I don’t even have an account number which means no account with virgin media. How do I go about this? Thank you

[Paul_DN]

Hi Samantha87,

Thank you for reaching out to us in our community and welcome, both here and to Virgin Media, sorry to hear you were meant to be installed yesterday but didn't hear or receive anything.

I was able to m,locate you on our system and will be happy to take you into a private chat so I can discuss my finding further, please look out for the white envelope to accept.

Regards

Paul.