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Broadband online upgrade

I upgraded my Virgin Media broadband to the M350 package on Monday 19/10/2020 and received the confirmation email...but since then nothing. Its not showing up on my orders page either. Any idea when this upgrade will take place?

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Re: Broadband online upgrade

Hi Gillington80

 

Thanks for posting and welcome to the community.

 

I am sorry to hear the order was not placed. I've checked the systems today and can see you spoke to the team yesterday and everything is now as it should be.

 

Let me know if you need further assistance

Kind regards,
 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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