I recently sent a pod back and shed for intelligent Wi-fi to be switched off on my account, but now when I log into my account online it states I do not have broadband, when quite clearly I do 😂. Could this be rectified or do I have to phone to get this sorted..
Welcome back to the forums and thank you for taking the time to post.
That is a little strange.
Please can you confirm if you are referring to your my virgin media account?
Hi yes that is correct, I have virgin tv and broadband and landline, but since sending my wireless pod back and requesting intelligent work-if is disabled from my account, when I log into my virgin media account it states I have tv and landline and says ‘add broadband’ which I already have lol